Our Policies
We want to be clear and transparent with our policies. If you have any questions please feel free to get in touch
Postage
All items shipped within the United Kingdom will be sent via a courier service. Dispatch times may vary from 1-5 working days, depending on the size of the item. Specific dispatch times will be specified in the item's description. A tracking number will be provided for all orders and an email notification will be sent once the package has been dispatched. In case of any delivery issues, customers are requested to let us know and we will get in touch with the courier service to resolve the issue as soon as possible.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, please contact us within 14 days of receiving your item to request a return. The item must be returned in its original condition, unused and in its original packaging. The buyer is responsible for return postage costs. We will process the refund once we have received the returned item and it has been inspected.
Please note that due to the nature of our custom made items, we cannot accept returns or offer refunds unless the item is faulty or damaged.
Data Privacy
At Crafty By Miles, we care deeply about the privacy of our visitors and customers. This policy explains how we collect, use, and protect the personal data that you provide to us when using our wix website and services.
Collection of Personal Data
We may collect personal data from you when you:
-
Place an order or make a purchase through our wix website
-
Contact us with a query or complaint through our contact form or email
-
Subscribe to our newsletter or blog
-
Use our wix website
The personal data that we collect may include your name, address, email address, telephone number, payment information, and any other information you choose to share with us.
Use of Personal Data
We will use the personal data that we collect from you to:
-
Process and fulfill your orders and purchases
-
Provide customer service and support
-
Send you information about our products and services
-
Improve and personalize your shopping experience on our wix website
-
Comply with legal and regulatory requirements
We will not share your personal data with third parties for marketing purposes without your explicit consent.
Protection of Personal Data
We have implemented appropriate technical and organizational measures to protect the personal data that we collect from unauthorized access, disclosure, alteration, or destruction.
Access to Personal Data
You have the right to request access to the personal data that we hold about you, as well as the right to request the rectification or deletion of your personal data.
Changes to the Privacy Policy
We may update this policy from time to time to reflect changes in our privacy practices. We will notify you of any changes by posting the new policy on our wix website’s page.